Privacy Policy
Welcome to https://goheartbeat.video (the “Site”). We understand that privacy is extremely important to our users. This Privacy Policy explains how we handle your information to ensure you feel safe and secure while using our Site. It applies to all users, including those who visit without transacting (“Visitors”) and those who register to purchase our heartbeat videos (“Authorized Customers”).
“Personally Identifiable Information“
refers to any information that can identify you, such as your name, email address, or payment details. It does not include anonymous data (like general website usage statistics) that cannot be linked to you.
What Personally Identifiable Information Do We Collect?
We only collect the minimum information necessary to process your purchase:
- For Visitors: No personal information is collected unless you contact us (e.g., via our Contact Us form).
- For Authorized Customers: We collect your email address and payment details (processed securely via third-party payment providers like Airwallex) to complete your purchase and deliver your video downloads.
Our Commitment to Your Privacy
We want to be absolutely clear: Goheartbeat Limited will NOT use your Personally Identifiable Information for any purpose beyond processing your purchase. This means:
- We will NOT use your information for marketing, research, or site customization.
- We will NOT share your information with any third parties, including other customers, partners, or vendors, except as required to process your payment (see below).
- We will NOT track your behavior on our Site for analytics or any other purpose beyond ensuring your purchase is completed successfully.
How Do We Handle Payment Information?
We use trusted third-party payment providers (like Airwallex) to process your payments securely. These providers may collect payment details (e.g., credit card information) to complete your transaction. We do not store or have access to your full payment details. These providers are required to handle your information securely, but we do not control their policies. Please review their privacy policies for more details.
How Is Your Information Stored?
Your Personally Identifiable Information is securely stored and only accessible to a very limited number of authorized employees who need it to process your purchase. We use encryption to protect sensitive data (like payment details) during transmission. While we take every reasonable step to keep your information safe, no online system is 100% secure, and we cannot guarantee against errors or unauthorized access beyond our control.
Cookies
We use minimal cookies to ensure our Site works properly (e.g., to keep you logged in during your session). We do NOT use cookies to track your behavior or for advertising. You can refuse cookies in your browser settings, but this may affect your ability to use some features, like logging in or downloading videos. Learn more on our Cookies Info page.
Your Choices and Rights
- You can opt out of any communication from us by emailing [email protected].
- You have the right to:
- Access your information.
- Correct any inaccuracies.
- Request deletion of your information (we will functionally delete it, though some residual data may remain in backups).
- Restrict or object to processing (we already limit this to payment processing).
- Data portability, complaint to a supervisory authority, and withdrawal of consent.
- To exercise these rights, contact us at [email protected].
Age Restriction
Our Site is intended for users who are 18 years of age or older. We do not knowingly collect or store any information from individuals under 18. If we discover that someone under 18 has provided information, we will immediately delete it. Please contact us if you have concerns.
Changes to This Privacy Policy
We will notify you of changes by posting updates here. If changes affect how we handle your information in a way you previously opted out of, we will contact you directly to get your consent.
Links to Other Sites
Our Site may link to other websites. We are not responsible for their privacy practices, so please review their policies.
Contact Us
If you have any questions about this Privacy Policy, please email us at [email protected].
Last Updated: April 15, 2025